SHIPPING INFORMATION
How long will my order take to ship?
We strive to offer the fastest turnaround time in the industry… 72 hours from the time you approve you artwork!
Are there other ways to expedite my order besides upgraded shipping?
Now you’re thinking! See “How quickly can I get my STUPH?” and “What is a RUSH order?” for more information, and let us know what you are thinking. We’re masters of creative solutions!
Can I track the delivery of my order?
Absolutely! As soon as your order has shipped, we will provide you with a link via email where you will be able to track your order.
ORDERING
Oops! I made a mistake on my order!
Customization is only half the fun of ordering apparel from Uth Stuph. Wearing your perfect design is the obvious other! When reviewing your artwork, “reject” the design to make any necessary adjustments. This will let your Artist know you’d like a change.
Once you have “Approved” the design for your t-shirts, your order will begin our 72-hour turnaround process. This means we print and prepare your order to ship within 72 hours of art approval. Unfortunately, due to the fast pace of this process, once begun it is unlikely that we will be able to make adjustments prior to shipment. Contact your Project Advisor immediately if you believe you need an adjustment made to your order. If we can make the change, we will!
Can I change my shirt sizes?
Once you have submitted your count for shirt sizes to your Project Advisor, all changes to sizing and count of apparel must be made within 24 hours of initial submission. Unfortunately due to the fast pace of our turnaround process, once begun it is unlikely that we will be able to make adjustments prior to shipment. Contact your Project Advisor immediately if you believe you need an adjustment made to your order. If we can make the change, we will!
Please see “Is it too late to add to my order?” for all information regarding adding apparel to an existing order.
Is it too late to add to my order?
Bring it on! We say, the more the merrier!
All CUSTOM PRINT add-on orders will be submitted as a new order, but might be produced with an existing order if EITHER of the following conditions are met:
1. Add-on order must be placed PRIOR to art approval over the phone at 1-800-242-9166. Be prepared to provide your Client and Order numbers. Additional charges might apply.
2. Add-on orders placed AFTER art approval must be placed no less than 48 hours PRIOR to the scheduled production date over the phone at 1-800-242-9166. Be prepared to provide your Client and Order numbers. Additional charges might apply.
*Charges to consider are “RUSH” and “Minimum Order Quantity” as an add-on order will become a Reorder type.
What if I want to cancel my order?
We can’t promise we won’t tear up, but please give us a call and let us know what’s going on. We’re here to work with you, through the thick and the thin.
CUSTOM PRINT orders may be cancelled within 24 hours of placement only if artwork has not been started by our in-house team. If art has been created, art charges will apply regardless of production cancellation.
What does “72-Hour Turnaround” mean?
Once you have approved your art, your project will move to our production team. This delicate process of custom screen printing, heat drying, hand fluffing and folding of YOUR apparel will take no more, often times less, than 72 hours before it is carefully packaged for delivery.
What is Uth Stuph’s return policy?
CUSTOM PRINT apparel is non-returnable, non-exchangeable or refundable unless affected by workmanship damages at the fault of the Uth Stuph team. Defective items may be returned for replacement or credit (to be determined by Uth Stuph). Apparel shortages will be fulfilled within 5 business days of claim unless otherwise agreed upon. All claims must be made within 10 business days of receipt.
What payment methods are available?
We gladly accept payments via Visa, MasterCard, Discover, check, money order and cash. Cash is accepted on “pick up” orders only. Do not send a cash payment through the mail! All CUSTOM PRINT orders will be charged at time of placement unless net terms have been previously agreed upon.
*All orders must have confirmed payment before they will be produced or shipped.
Can I use artwork created by Uth Stuph for other things?
We really are proud of the work we do here and we want you to be proud too! In order to maintain quality standards, all artwork created in house, unless otherwise arranged prior to creation, remains the property of Uth Stuph for usage in producing your orders. The usage rights to any artwork may be awarded upon request and released after payment of a “rights” fee, i.e., Uth Stuph holds exclusive rights for all artwork created in house for apparel production.
We may however release raster images upon request for promotional use only.
Certain restrictions may apply.
Is there a minimum amount for an order?
We welcome orders big and small! However, in order to offer each client the lowest possible price on all apparel and products, we have created the following boundaries:
12 piece minimum for embroidery orders
18 piece minimum for E-Class CUSTOM PRINT
36 piece minimum for CUSTOM PRINT
How quickly can I get my Stuph?
Uth Stuph is committed to providing the highest level of quality product and service only matched by our timely production and delivery. All orders are completed following our 72-hour turnaround policy. This means that once you approve your design, we will produce and ship your order within 72 hours! (Artwork must be approved by 2pm on the first day for 72-hour turnaround to commence.)
If your needs are not accommodated by this timeline, we offer the option to “RUSH” your order. See “What is a RUSH order?” for more information.
What is a RUSH order?
Although our standard order has the ability to process through production in 72 hours, we understand that your needs may not be able to wait that long! This is when a RUSH order comes in handy.
Rush orders are orders with very specific time limiting needs for which we give special priority. With this we can meet just about any in-hands date! *Additional charges and restrictions may apply. All RUSH orders will incur a $75 fee for RUSH processing.
Can I get a sample of my product to preview?
This option is normally reserved for large, reoccurring order types; however, depending upon the difficulty of your print and design, we might consider this possibility.
How does Uth Stuph stay so awesome?
It’s really a very tough job, but we do it all for you! We take pride in our history of long-standing clients and the personal and professional mission they stand for. So the real truth is… we are awesome because YOU ARE AWESOME! We couldn’t do it without you, and we’re excited to continue serving!
APPAREL
How do I know what sizes to order?
OUR PRODUCTS
What type of ink do you use?
To ensure consistent print quality, we use Plastisol as our standard ink for all garments. We offer a rainbow variety of colors to choose from, so please, go crazy!
What are my apparel choices?
Additional apparel options include:
- American Apparel
- AlStyle
- Jerzees
- Fruit of the Loom
- Gildan
- Hanes
- Anvil
- Alternative Apparel
We can, however, accommodate most any other apparel selection, so let us know what you’re thinking and we’ll let you know how we can make it happen!
Should I be aware of any washing or care instructions?
The Alstyle Al530N is machine washable. For all other garment types, instruction might vary.
Screen printed apparel is machine washable. Although we recommend machine wash inside out in cold water for extended life and vibrance of design, this is not absolutely necessary. Never iron directly on design.
What art packages does Uth Stuph offer?
Custom Screen Print
This is an order placed for both Custom Art and Production.
Art Only
Sometimes you need a little more time before you are ready to order your t-shirts. We offer an Art Only order type so you can get started on creating art before placing the production order.
Embroidery
A production order for Embroidery.
Do you create logos?
WE LOVE LOGOs! For this, Uth Stuph offers two options…
1. Cleverly, we’ve named the first option “New STUPH.” You will work with an Artist on development and creation of your design. This process will begin with a one-on-one consult to dive deep into the personality and feel of your organization or group. We will then create multiple options for you to choose from, working with you along the way with revisions and additions to guarantee 100% satisfaction and perfection.
2. This option is called Total Identity. Why? Because in business, brand identity is everything. This process grows on all that is offered in a New STUPH design (see above) but brings your logo to life further by developing it for letterhead, business cards, envelopes and post cards.
Who designs my artwork?
Our in-house art team with awesome graphic skills! We are inspired by the story each piece of art contains and creates. You will work with an Artist who will personally oversee your design and guide you through the creation of your artwork. Throughout this process, we work as a team bouncing around ideas until we’ve created YOUR perfect design!
What if I’d like to submit my own design?
Is that a challenge? If so, WE ACCEPT! Send us what you’ve prepared so far. We love seeing the creativity of our clients! Only because we want your shirt to be the best quality it can be, we do have a few art specifications by which we can produce a design for screen print and embroidery. Customer-supplied art (CSA) is artwork that is 100% usable and requires no additional adjustments from the artist beyond setting it up on a standard template, matching ink colors and uploading for approval. Customer-supplied art requires a $25 fee for set up. Usable vector art formats are:
- Adobe Illustrator (.ai)
- Adobe Photoshop (.psd) (subject to approval)
- 300 dpi 1 color .jpg (subject to approval)
- Vector Art as .eps or .pdf (subject to approval)
How will I review my artwork?
Once we create your design, we will upload it online for your review. We will then contact you to let you know how to view it. This is where you can request changes and watch your design grow to perfection!
Can I supply my own apparel for print?
It is not commonly practiced; however, we might circumstantially consider this request. Some restrictions might apply.
OUR COMPANY
How long has Uth Stuph been around?
Uth Stuph began in 1996 so we have over 15 years’ experience under our belt… and we’re growing!
Why t-shirts?
In an effort to serve Youth Pastors nationwide. We strive to create an effortless process to help appease this (sometimes) crazy world.
Uth Stuph has partnered directly with Change This World. For every t-shirt sold, Uth Stuph donates a meal to starving families around this world!
What is Change This World?
In a nutshell…
Change This World is a non-profit organization whose sole focus is providing food for starving men, woman and children all around our world. For more information on the devastating reality of starvation and what Change This World is doing about it, visit www.changethisworld.com .
WHY CHOOSE UTH STUPH
What makes ordering at Uth Stuph special?
Uth Stuph has a heart to serve. Although we conduct ourself professionally as a company, we really strive to be so much more. We do what we do to provide meals for starving families all around the world. With every sale we make, we donate a portion of our proceeds to Change This World who packages and delivers meals to people who need it. Visit www.changethisworld.com to learn more.
Customer Service
As a client of Uth Stuph, you will be guided through the entire process by your talented Project Advisor. They are here as your “go-to guy or gal” to answer every and any question, however complicated, and create solutions tailored to meet your every need.
Innovative Design
Our unique team of designers are on a never-ending quest for innovation. We attend seminars and continue education in house to provide each client with the most cutting-edge designs and styles. We proudly offer an extensive collection of fully customizeable, themed templates (updated seasonally), along with our hourly art package options. No matter what your need is, we will find a way to meet it!
Quality Printing
Uth Stuph is consistently pushing the bar of excellence in search of new alternatives for apparel and print technique. Our goal is that every t-shirt printed is better than the one before.
CONTACT US
1-800-242-9166
info@uthstuph.com
http://www.facebook.com/uthstuph
http://twitter.com/uthstuph
